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ITIL® 4 Foundation Certification Training in Italy

  • Learn in-depth about the ITIL framework to understand IT service management better
  • Invensis Learning offers 2-day instructor-led ITIL® 4 Foundation training accredited by AXELOS® (PeopleCert) in Italy
  • Acquire essential skills to enhance service delivery and optimize IT processes
  • Complete an accredited course featuring mock tests, assessments, and case studies
  • Equip yourself with the skills for a rewarding IT career, and enhance job stability in Italy
Elevate your IT journey with a certification that unlocks a future where your expertise sets the standard. Your exciting journey begins here, geared for success!

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Pay Once!  Attend Twice*

Instructor-led

Online Training

Accredited by

AXELOS (PeopleCert)

Mock Tests

Provided

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ITIL 4 Foundation Certification Training Course Overview in Italy

ITIL 4 provides a structured framework aligned with modern practices. Its global recognition and focus on digital transformation make it valuable for professionals navigating the evolving IT landscape. Holding ITIL 4 Foundation certification in Italy demonstrates competency, enhances career prospects, and commands potentially higher salaries. This comprehensive program equips professionals and organizations with the essential knowledge and skills to excel in delivering high-quality services.

Invensis Learning offers 2-day instructor-led ITIL 4 Foundation training in Italy, which serves as a gateway to mastering the latest ITIL framework, offering a deep knowledge about key concepts such as the Service Value System, guiding principles, and industry best practices. Participants will gain skills for enhancing service delivery, optimizing work processes, and aligning IT services with overarching business objectives. Through the ITIL 4 Foundation course in Italy, professionals learn modern ITSM approaches aligned with agile and DevOps practices, adapting to the evolving IT landscape.

ITIL 4 Foundation certification offers a valuable skill set with strong demand across various industries in Italy. If you're looking to build a successful career in IT, particularly within service management, pursuing this certification could be a worthwhile investment.

What You Will Learn From the ITIL 4 Foundation Certification Course?

1
Service Management Basics
Gain fundamental knowledge about service management principles and concepts
2
ITIL Adoption
Understand how organizations can effectively adopt and implement ITIL practices for improved service management
3
Four Dimensions of Service Management
Explore the four critical aspects—organizations and people, information and technology, partners and suppliers, and value streams and processes—integral to successful service management
4
ITIL Value System
Learn the purpose and components of the ITIL service value system for optimizing overall service delivery
5
Service Value Chain
Understand the interconnected activities within the service value chain and their role in delivering value to customers
6
15 ITIL Practices
Grasp the purpose and key terms associated with 15 essential ITIL practices for effective service management
7
ITIL Practices in Action
Apply knowledge by learning how to implement and utilize seven specific ITIL practices in practical scenarios

Skills You'll Gain with ITIL 4 Foundation Training in Italy

ITIL 4 Foundation training in Italy equips you with a valuable range of skills that enhance your understanding and approach to IT service management (ITSM). This accredited course offers a deep dive into the ITIL 4 framework to excel in managing IT services and contributing to organizational success. Some key skills you'll gain include:

IT Service Management
Process Improvement
Problem-Solving
Service Delivery
Service Design
Service Strategy
Stakeholder Management
Leadership and Communication
Strong Knowledge of AI and Analytics

Key Highlights of ITIL 4 Foundation Certification Training in Italy by Invensis Learning

Invensis Learning is an Accredited Training Partner with Axelos (PeopleCert)
Interactive instructor-led ITIL 4 Foundation training
Get 16 PDUs/SEUs/CPDs after completing the training
Certified and accredited instructors
Letter of course Participation from Invensis Learning
Training curriculum as per the latest Syllabus
Retake the training within the next 2 months with the Flexi Pass at no extra charge
Guidance to crack your ITIL 4 Foundation certification exam on 1st Attempt*
Access the 100+ practice questions
Chapter-wise quizzes to help you crack the certification examination
Get free templates and case studies to practice your knowledge

Why Consider Obtaining the ITIL 4 Foundation Certification in Italy?

87%

ITIL Survey Insights

According to a survey by AXELOS, the governing body of ITIL®, 87% of respondents said ITIL® was important to their company's performance.

82.5%

ITIL’s Corporate Dominance

ITIL offers comprehensive, practical, and proven guidelines for developing a service management system, and it is used by 82.5% of Fortune 500 companies.

82.55 billion

ITSM Market Growth

The ITSM software market is on a hot streak! It is valued at USD 82.55 billion in 2024 and is expected to be USD 227.7 billion by 2031.

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Training Delivery Options

Live Virtual Instructor-led Training

Experience immersive learning from the comfort of your own space
Direct and real-time interaction with expert instructors online
Access online course materials and resources conveniently
Training accessible across various devices ensuring seamless learning experience
View Training Dates & Prices

Corporate Group Training-Onsite

Face to Face in-person training at your physical location
Customized training programs tailored to meet your business objectives
Engaging and interactive workshops that enables superior peer-to-peer learning experience
Receive dedicated guidance from Subject Matter Experts
Contact Course Advisor

Embark on the Road to ITIL 4 Foundation Exam Success in Italy

Embark on the journey to ITIL 4 Foundation exam success with our comprehensive training program. The ITIL 4 Foundation exam signifies your understanding of the latest IT service management (ITSM) best practices. But how do you navigate the path to success? We have curated the guidelines that help individuals to excel in the ITIL 4 certification exam.

  • Enroll in ITIL 4 Foundation Training: Enroll for an upcoming ITIL 4 Foundation course through Invensis Learning—a Premier Partner of the AXELOS (PeopleCert)—and attend the 2-day training.

  • Schedule the Exam: Once you have completed ITIL 4 Foundation training, you can schedule your exam online through the DevOps Institute website. The exam is available in English, Brazilian Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish and Spanish.

  • Take the Exam: The ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

  • Qualify the Exam: To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

  • Get Certified: Once you have passed the exam, you will be awarded the ITIL 4 Foundation certification.

  • Maintain Certification: Uphold the value of your ITIL 4 Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs), reinforcing your expertise and status in the field.

ITIL 4 Foundation Course Outline

Module 1: Understand the Key Concepts of Service Management

1.1 The basic key definitions of:
  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor
1.2 Describing Key Concepts of Creating Value & Services:
  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility
  • Warranty
1.3 Describes Key Concepts of Service Relationship:
  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption
2.1 Describe the nature, use, and interaction of the guiding principles

2.2 Explain the use of the guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
3.1 Explain the four dimensions of service management:
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
4.1 Describe the concept of the service value system
5.1 Describe the interconnected nature of the service value chain and how this supports value streams

5.2 Describe the purpose and other important details about each of the value chain activities:
  • Plan
  • Improve
  • Engage
  • design and transition
  • build and obtain
  • deliver and support
6.1 Recall the purpose of the following ITIL practices:
  • Information security management
  • Relationship management
  • Supplier management
  • IT asset management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual Improvement
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management
6.2 Learn about the various ITIL terms:
  • IT asset
  • Event
  • configuration item
  • Change
  • Incident
  • problem
  • known error
7.1 Learn about each of the 7 ITIL practices and how they will fit in the whole service level chain
  • Continual Improvement (including) - continual improvement model
  • Change Enablement
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management

30-Day Roadmap to ITIL 4 Foundation Exam Success

Navigate the journey to the ITIL 4 Foundation Certification Exam with this structured timeline for success

Who Should Attend ITIL 4 Foundation Certification?

IT Professionals
ITSM Managers
Service Managers
Database Administrators
Software Professionals
Service Process Owners
Existing ITIL Qualification Holders
Individuals starting their journey in Service Management
Individuals working in the areas of IT (Digital, Product, Development)

ITIL 4 Foundation Certification Eligibility Criteria in Italy

There are no prerequisites to taking up the ITIL 4 Foundation training in Italy. A basic knowledge of service management concepts will be helpful to clear the ITIL 4 Foundation exam.

    Enroll for this Training

    ITIL 4 Foundation Certification Exam Format

    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book

    ITIL 4 Foundation Training Material You’ll Receive

    ITIL Foundation courseware from Axelos (PeopleCert)
    50+ chapters and quizzes
    2 mock tests
    Examination voucher
    Training Options

    Want to learn more about Online ITIL archana?
    Book a FREE 15-minute session with our Learning Advisor!

    Organize Corporate Group ITIL archana Training in Italy for your Teams

    Invensis learning provides In person and live virtual instructor-led corporate training program customized for enterprise teams who wish to train their employees on specific aspects of their job processes or responsibilities. The corporate training by our expert certified trainers will enhance your learning curve and enable your teams to utilize their skills to meet the industry standards.
    • Experienced & Industry Specific Trainers
    • 24x7 Support
    • Deliver Sessions across continents via In Person/ Virtual Instructor-Led Training
    • Customized Trainings
    Request for Corporate Group Training

    Know About Your ITIL 4 Foundation Certification

    Our ITIL 4 Foundation Certification Training by seasoned trainers equips professionals with essential DevOps skills through the comprehensive syllabus. We prepare individuals to pass the ITIL 4 Foundation exam and earn a globally recognized certification, enhancing career opportunities.

    What is ITIL 4 Foundation Certification?

    The ITIL 4 Foundation Certification is an introductory IT Service Management (ITSM) credential that equips individuals with fundamental knowledge of the latest ITIL framework, ITIL 4. This certification emphasizes the strategic importance of ITSM in delivering high-quality IT services that align with an organization's goals and customer needs.

    ITIL 4 Foundation Certification is an industry-recognized credential that equips you with the latest best practices to design, deliver, and improve IT services in Italy. Boost your marketability, increase earning potential, and gain a competitive edge by demonstrating your understanding of aligning IT with business needs, optimizing processes, and enhancing customer satisfaction in Italy.

    The training typically involves instructor-led sessions in Italy covering fundamental ITSM concepts, terminologies, and processes within the ITIL framework. It often includes interactive elements, case studies, and assessments.

    Yes, Invensis Learning is accredited with AXELOS (PeopleCert) is globally recognized and widely adopted to offer ITIL 4 Foundation certification, making it a valuable asset for IT professionals across various industries and regions.

    The ITIL 4 Foundation Certification is valid for three years.


    FAQs on ITIL archana Course in Italy

    General FAQs

    What are the modes of training provided by Invensis Learning?

    Invensis Learning provides 5 different modes of training in the form of:

    • Instructor-led live online (virtual) training
    • Instructor-led classroom training
    • On-site group training
    • Focused 1-to-1 training
    • Self-paced E-learning

    You can enroll for training by following below mentioned points:

    • Select a course
    • Select a schedule of your choice
    • Select the mode of your training
    • Click on “Enrol Now” button
    • Fill the necessary details to make the payment
    • Get all the course materials to prepare for the training
    • Join the training on the scheduled date

    Yes, you can opt for a customized schedule which is not there on the website. But getting custom schedules will depend on few criteria mentioned below:

    • Focused 1-to-1 training can be customized as per your choice
    • Group training of more than 5 participants can be customized
    • On-site training can be customized as per clients’ requirement

    Please check the website regularly to check for new offers and discounts happening throughout the year. You can also get in touch with one of our training consultants through chat to check if any discounts are available.

    For all the certification training courses, you will receive their official certificate. Upon completion of the certification exam, the results will be immediately announced. If a participant has cleared the exam, your digital certificate will be made available immediately. But, if you require a hard copy of the certificate, you may incur additional cost and it will be delivered to your address in 2-3 weeks of time.

    Once you enroll for training from Invensis Learning, you will receive:

    • A copy of course material
    • Study guide Prepared by SMEs
    • Practice Tests
    • Retrospective session
    • Access to free resources
    • Complimentary additional training session
    • PDUs for relevant courses
    • Course completion certificate/Official certificate

    Please check out our refund policy page to know more if you cancel your enrollment.

    No, English is the preferred language for the mode of training delivery. Any language other than English will have to be custom request which will be fulfilled at additional cost and availability of a native language trainer.

    If you would like to know more about a course, you can mail us at support@invensislearning.com or call us at (+91 96202-00784) or chat with our training consultant to get your query resolved.

    We also deliver ITIL archana Training across multiple cities in

    Initiate Your Journey with These Essential Resources

    The ITIL 4 Big Picture: Connecting Key Concepts

    Watch Now

    Three Tips for Passing ITIL 4 Foundation

    Watch Now

    The ITIL® Maturity Model

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    Disclaimer
    • PMI®, PMP®, CAPM®, PMI-ACP®, PMBOK are registered marks of the Project Management Institute. Inc.
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